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Commonwealth employees are eligible for a wide array of benefits, including medical and supplemental health benefits; the Family Care Account Program (FCAP); charitable giving through the State Employee Combined Appeal; voluntary life, dependent and long-term disability insurance; voluntary home and auto insurance, and more.
The New Employee Benefits Summary Booklet provides details on all the benefits programs available to commonwealth employees.   
The contact information on this page is intended for use by HR professionals only.  Employees should not use these phone numbers or email addresses for any reason.

HR Service Center Agencies

The HR Service Center is available to provide benefits-related support to HR professionals at 877.242.6007 from 7:30 am to 5:00 pm, Monday through Friday.  You can also use E-PAR to submit transaction processing requests or the help desk tool to submit an enhancement request, ask business process questions or report a system problem.
You can refer employees to 866.377.2672 for benefits questions, enrollments and status changes or for general HR support, help within online tools, data/payroll changes and miscellaneous questions.
Benefit forms are available at by selecting the Forms section on the right-hand side of the page.  Please refer employees to this site for forms to ensure that they receive the most accurate and up to date information.  You can direct prospective employees to for in-depth benefits information.
    HR Service Center
    7:30 am – 5:00 pm
    Monday – Friday
    Absence Services
    FMLA: 717.346.4667
    Work Related Injury Services: 717.857.3666
    Military Leave: 717.857.3333     
    Agency Services: 877.242.6007
    Fax: 717.783.3472
    Applicant Services: 717.787.7811
    Employee Services: 866.377.2672
    Interpreter services are available
    PA Relay: 711
    Fax: 717.425.7190

Non-HR Service Center Agencies

Agencies that do not use the HR Service Center should use the following resources for questions and information (including forms and other documents) regarding benefits. 

Family Care Account Program

717.561.4750 ext. 7511
800.522.7279 ext. 7511

Life Insurance – Metropolitan Life Insurance Company


1.800.692.7459: Employee Referrals   
1.800.824.4306: TT Employee Referrals   
1.800.662.9206: Management or Union Consultations

Voluntary Insurance (Prudential, Metropolitan Life)