Commonwealth employees are eligible for a wide array of benefits, including medical and supplemental health benefits; the Family Care Account Program (FCAP); charitable giving through the State Employee Combined Appeal; voluntary life, dependent and long-term disability insurance; voluntary home and auto insurance, and more.
The contact information on this page is intended for use by HR professionals only. Employees should not use these phone numbers or email addresses for any reason.
HR Service Center Agencies
The HR Service Center is available to provide benefits-related support to HR professionals at 877.242.6007 from 7:00 am to 5:00 pm, Monday through Friday. You can also use E-PAR
to submit transaction processing requests or the help desk tool to submit an enhancement request, ask business process questions or report a system problem.
You can refer employees to 866.377.2672 for benefits questions, enrollments and status changes or for general HR support, help within online tools, data/payroll changes and miscellaneous questions.
Benefit forms are available at myWorkplace.state.pa.us by selecting the Forms section on the right-hand side of the page. Please refer employees to this site for forms to ensure that they receive the most accurate and up to date information. You can direct prospective employees to myHRonline.state.pa.us for in-depth benefits information.
HR Service Center
7:00 am – 5:00 pm
Monday – Friday
Agency Services: 877.242.6007
Employee Services: 866.377.2672
Interpreter services are available
PA Relay: 711
Non-HR Service Center Agencies
Agencies that do not use the HR Service Center should use the following resources for questions and information (including forms and other documents) regarding benefits. Some information is available at
Family Care Account Program
Life Insurance – Metropolitan Life Insurance Company
Voluntary Insurance (Prudential, Metropolitan Life)